Politique de remboursement

 

Return & Refund Policy

Thank you for your purchase on Obsimo’s official shop. If you are not entirely satisfied with your order, we’re here to help.

Returns

• You have 14 days from the date you receive your item to request a return.

• To be eligible, your item must be unused, in the same condition that you received it, and in its original packaging.

• Items that are damaged, used, or missing parts not due to our error cannot be returned.

• Digital products (downloads) are non-returnable.

 

Refunds

• Once we receive your returned item, we will inspect it and notify you by email.

• If approved, your refund will be processed to your original method of payment within 7–10 business days.

• Shipping costs are non-refundable.

 

Return Shipping

• Customers are responsible for paying return shipping costs.

• We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item otherwise.

 

Damaged or Defective Items

If your order arrives damaged or with a defect, please contact us within 7 days at obsimomusic@gmail.com with photos of the issue, and we will arrange a replacement or refund.

Contact

For any questions about returns or refunds, contact us at obsimomusic@gmail.com